Refund policy

Refund Policy

If you find that the goods were damaged in transit or were faulty in some manner, please contact us within 24 hours of receiving the goods. We will organise for the return of the goods and arrange a credit towards your next purchase or send a replacement product. Due to system processing times, the refund will be returned within 1–3 business days.

Faulty Products

Stevensons Florists is proud to offer our customers quality products. We will endeavor to supply you with product your have ordered in good condition. If this occurs please either email us at office@stevensonflorist.com.au or contact our Customer Service Team on
07 3288 0373. We will supply you with a replacement product.

Orders will be shipped to you via our Couriers. If no-one is present to accept delivery, the goods will be left at the door or in a safe hidden area with a card left in the letterbox notifiying the recipient. If goods are unable to be left due to dogs or goods are unsafe to be left, recipient will be notified via phone and asked for a time they would like to collect goods from instore.